A letter about our current times.
We wanted to address issues we've had in the last couple of months with delays in supplies and getting orders shipped.
First I want to say thank you for supporting small business. We're so happy that we've been here to help support your crafting needs during difficult times.
This has certainly been a crazy time for everyone. The short answer on cloth and machine availability is we always have it either in stock or very close. Here's why we've been out recently.
1. Covid orders. Our orders have tripled since March! Amazing but that also means we're shipping and receiving more than ever before.
2. Delays in supplies. As you know there are global delays in shipping. People are at home ordering online and causing delays in deliveries. The entire system is clogged. Yes it means our supplies from China and Brazil have been delayed, but the primary issue is when the supplies get to the US and our domestic carriers (UPS, DHL, FedEx) can't handle the volume. So even our dye house in Georgia can dye our yarn at the same speed as before, but UPS Freight is taking 2-3 weeks to deliver something that would normally take 3 days max.
3. Employees. We're fully staffed again working to tie up loose ends.
4. New space. We've been wanting to move to a new space for a while now and happy to say that we we're finally able to do it. We now have a warehouse space 4 minutes from our old space. It's so much easier to receive and send shipments and it's all on one floor.
Thank you for your patience. Stay safe and healthy everyone.