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Welcome to our FAQ page.


Info about the machines

Comparison chart

Will this work with 240 volt electricity?

What size of yarn can be put through the tufting guns?

What is the difference in the cut and loop pile

How do I change the pile height on the blue handled machines.

Materials and resources

Where can I find the tufting cloth?

Where do I buy yarn?

What size and kind of yarn can I use?

How much yarn do I need

What's a good way to feed my yarn?


What kind of payments do you accept?

Return policy

Our return policy

Rug finishing

Do I need to glue the back of my rug?

What kind of glue can I use to finish the rug?


How much does shipping cost?

When will my order ship?

Troubleshooting and Repairs

Cut pile machine isn't cutting

The blue handled machines won't turn off

Questions about the industrial tufters

What size of air compressor do I need?

Cut pile has stopped working